Assumed program management responsibilities for a long running and challenged project. Quickly stabilized the project, developed new project plans, issue logs, budget, team structure and team member responsibilities. Responsible for vendor management and budget. Evaluated technical readiness and based on the results of all analysis recommended a corrective action pan. (6 months)

Managed the team performing an M&A analysis and valuation for the purchase of an IT training company including developing the operational and sales plan to increase revenues 10 times over the 18 months post-purchase. (3 months)

Produced and personally conducted over 50 interactive workshops across the country for the Walt Disney Corporate CIO as part of a business process improvement study. Interviewed staff, management and CIOs from ABC, ESPN, Disneyland, Disney World, Studios, Internet, Imagineering and other key divisions to develop needs requirements and corrective action plans. (8 months)

Performed a gap assessment of a new, email and calendaring system recently deployed to 40,000 users. Conducted focus groups, workshops, 1:1 interviews, reviewed Help Desk and issue logs for areas of concern and tested software against business scenarios to determine the appropriate training content. Developed and delivered a pilot program for global site users. Based on feedback from the pilot developed a comprehensive training that was delivered globally to end users. In addition to “how-to” training, the program included new business norms and standards, collaborative operating models and embraced a new “virtual team” model the company was moving to. The project also included identification of technical issues which were resolved by the client or vendor.

Designed a learning strategy for the companies Microsoft Office Desktop Training initiative to be considered as an option for moving forward. The strategy included approach to end user training, multiple language accommodations, virtual instructor-led, self-paced and in-person training for all global users. Additionally, developed curriculums for each product area, full length and segment videos for material covered, a training needs assessment and survey, metrics and project staffing models.

Performed detailed cross-departmental process analysis and managed the programming of an inside sales DVD fulfillment tracking system for Warner Bros. Home Video. Proposed new processes and system requirements to address gaps and issues. Responsible for development of support materials, training and system maintenance. (6 months)

Created three plausible development and implementation options for delivering a Media Asset Management solution each with a detailed workplan, risk identification and mitigation study, cost/benefit analysis, financial projections, staffing requirements, business readiness and timelines. Provided a detailed recommendation for option selection. (3 months)

Designed and implemented a custom inventory management system for Warner Home Video including bar code scanning of titles and employee badges, facilities redesign, vault management, email reminder system and automated metadata capture. Managed the team that cataloged over 25,000 titles in inventory and researched exceptions. Managed system interface development, testing and implementation. Produced a user and technical systems management manual and conducted user training. (9 months)

Designed and implemented an order tracking system to provide management with a tracking mechanism to manage order processing. Integrated email notification to reduce customer inquiries about orders. Prepared requirements definition and managed the development of the system and the resources developing training and system documentation. (3 months)

Developed a business engagement plan for an IT development project. Worked with users from front-line to executive management to build an understanding of project benefits and impacts, collect requirements and recruit project team members. Engaged executive management and created a governance team to provide cohesive leadership to team members and business users. (6 months)

Developed customized business training programs for The Walt Disney Company CIO to address user training needs, reduce help desk calls and improve overall customer satisfaction with IT. Planned, hired staff and managed the delivery of 300 training classes in California and Florida.(12 months)

Partnering with the project delivery team, prepared a readiness assessment for an upcoming SharePoint deployment. Interviewed business, technical, vendor and project team members, tested software, reviewed plans and issues to determine level of readiness for “Go-Live”. Summarized findings in a final assessment including a recommendation on how to best successfully implement. (5 months)